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Posted

Phoned the CRT phoneline to report a problem -

 

1 - Are you a boater or about to buy a boat

2 - Do you want to donate to us

4 - Do you want to buy a fishing licence, unless

you're organising a fishing match - 3

5 - Other

 

So I go for 'Other' and wait 10mins for the phone to be picked up.

 

This is how CRT are going to claim everything's hunky-dory with the cut - nobodies reported any problems - because there's no obvious way of doing so!

 

I asked about the issue of 10 minutes to answer the phone when it's possibly a major issue such as a breech 'Yes it's the same phone number, it's a big organisation and there's only so many of us in customer services'.  Then claimed that the lack of a fault-reporting option on the menu may be a seasonal thing: which only goes to prove that no-one on the operational side has input into customer-facing functions.

 

</rant>

 

It is, in fact, a first-world, although totally foreseeable, issue.  There's no toilet roll in the Cropredy Sanitary Station toilet....

 

Posted (edited)
6 minutes ago, DaveP said:

   </rant>

 

It is, in fact, a first-world, although totally foreseeable, issue.  There's no toilet roll in the Cropredy Sanitary Station toilet....

 

In my latter years at school I worked at a campsite and we had multiple toilet roll holders in each toilet. If they ran out and someone used whatever they had to hand you could have major problems with blocked drains and backed up toilets. Running out or paper may sound unimportant but the consequences could be horrendous  

Edited by ditchcrawler
Posted
55 minutes ago, DaveP said:

Phoned the CRT phoneline to report a problem -

 

1 - Are you a boater or about to buy a boat

2 - Do you want to donate to us

4 - Do you want to buy a fishing licence, unless

you're organising a fishing match - 3

5 - Other

 

So I go for 'Other' and wait 10mins for the phone to be picked up.

 

This is how CRT are going to claim everything's hunky-dory with the cut - nobodies reported any problems - because there's no obvious way of doing so!

 

I asked about the issue of 10 minutes to answer the phone when it's possibly a major issue such as a breech 'Yes it's the same phone number, it's a big organisation and there's only so many of us in customer services'.  Then claimed that the lack of a fault-reporting option on the menu may be a seasonal thing: which only goes to prove that no-one on the operational side has input into customer-facing functions.

 

</rant>

 

It is, in fact, a first-world, although totally foreseeable, issue.  There's no toilet roll in the Cropredy Sanitary Station toilet....

 

Wouldn't option 1 have done  as you're a boater?

Posted
1 minute ago, LadyG said:

I have a notion that I have an emergency number for CRT.


But it would only be an emergency if he was actually sitting on the toilet and found himself paperless…

Posted
Just now, nicknorman said:


But it would only be an emergency if he was actually sitting on the toilet and found himself paperless…

Every thing nowerdays is paperless. Electronic is the future. 😁

Posted (edited)

Paperless toilets do exist.  I've never used one, but imagine it would be an interesting experience........

 

Edited to add that I have the CRT Emergency number as 08004799947    Is this still the case?

Edited by Mac of Cygnet
  • Greenie 1
Posted (edited)
7 minutes ago, Mac of Cygnet said:

Paperless toilets do exist.  I've never used one, but imagine it would be an interesting experience........

 

They are the standard fitting in Cambodia - a "Bum Gun" is provided.

 

 

 

Edited by Alan de Enfield
Posted
22 minutes ago, Mac of Cygnet said:

Paperless toilets do exist.  I've never used one, but imagine it would be an interesting experience........

 

Edited to add that I have the CRT Emergency number as 08004799947    Is this still the case?

I think that's the out of hours emergency number. The normal 0330 number should be used in normal working hours but it also seems to work on a Saturday morning. I've certainly reported issues with locks etc. on the 0330 number. Maybe I pressed 1 because I'm a boater and that then gave me a further menu including "To report a problem on the waterways" press 1 (other numbers are available).

Posted
3 hours ago, ditchcrawler said:

In my latter years at school I worked at a campsite and we had multiple toilet roll holders in each toilet. If they ran out and someone used whatever they had to hand you could have major problems with blocked drains and backed up toilets. Running out or paper may sound unimportant but the consequences could be horrendous  

image.png.e31b8ced79fe0bdcf6fba2e0889aed13.png

Posted (edited)

I had cause to call the CRT number today as well.

 

I think I reached a part of the Greensleeves waiting music I'd never heard before. But I did choose option 1, so not really any different. What I disliked, though, was the music being punctuated every 30 seconds with an announcer claiming I was "moving forward in the queue". Once, it was understood that musak playing meant you were on hold and would be dealt with in order. Why does this need reiterating?

 

Edited by Puffling
Posted
1 hour ago, Puffling said:

What I disliked, though, was the music being punctuated every 30 seconds with an announcer claiming I was "moving forward in the queue".

Well it's more sincere than "Your call is very important to us...".

  • Haha 1
Posted
9 hours ago, LadyG said:

I like yo kn9w I'm moving forward in the queue, I'm nearer my destination.

I always use 5 

I to, like to know my progression. Our local Dr's Surgery periodically interrupts the music with "you are now {slight pause to show some electrickery going on} 28th in the queue"

 

Getting even further off topic - I know the surgery has (only) two receptionists, there must be one heck of a "FFS, I can't be bothered" attitude. Number 28 to Number 8 takes less than five minutes, getting to the top of the queue then takes another 20 minutes...

Posted (edited)
23 minutes ago, 1st ade said:

I to, like to know my progression. Our local Dr's Surgery periodically interrupts the music with "you are now {slight pause to show some electrickery going on} 28th in the queue"

 

Getting even further off topic - I know the surgery has (only) two receptionists, there must be one heck of a "FFS, I can't be bothered" attitude. Number 28 to Number 8 takes less than five minutes, getting to the top of the queue then takes another 20 minutes...

Being updated on your numerical position in the queue is helpful, I agree. I imagine the callers hearing a number as high as 28 quickly hang up, having to get kids ready for school or themselves off to work. Perhaps @nicknorman can offer a graph showing waiting caller persistence versus perceived waiting time?

However, instead of giving a number, the CRT message-over-music simply repeats, "you are moving forward in the queue," with no further information given. In the 30 seconds remaining until the next interruption, I begin wonder, Am I really moving forward in the queue, or is this a way of manipulating me? Also, does this link to their opening statement that CRT workers should be treated with respect by callers, in trying to head off simmering frustration following a long wait? In other words am I being exposed to telephonic hypnosis? Something like: Listen to my voice - you are moving forward, you are moving forward... your eyes are getting heavy, your water tank will soon be filled, you are moving forward... your toilet will be pumped out and your fuel tank topped up, you are moving forward...

It's a recent addition, this "moving forward" business. Who decided it was necessary?

Edited by Puffling
  • Greenie 1
Posted
1 hour ago, PeterScott said:

...all much better now than it was in 2019 ...

I get so annoyed by those recorded announcements telling me that if I don't want to wait for an advisor to come available I can do *whatever* on their website. If I could do *whatever* on their website I wouldn't be phoning customer service in the first place!!

  • Greenie 1
Posted
5 minutes ago, David Mack said:

I get so annoyed by those recorded announcements telling me that if I don't want to wait for an advisor to come available I can do *whatever* on their website. If I could do *whatever* on their website I wouldn't be phoning customer service in the first place!!

There seems an implicit assumption that the "customer" is ignorant... "Did you know we have a website?" - "Yes, but your website doesn't answer xxx which is why I'm ringing you..."

 

On the other hand (and staying off-topic) our local Unitary Authority has done the reverse - there used to be a really clear online service where you could order new bags (of differing colours) for collection by the re-cycling lorries - it's been replaced by a phone number where an (obviously, by her tone, bored) young lady asks for your address, name, which bags you want and an email address - you then get an automated email to confirm your request - the difference? On the website I could do this at 11PM the night before or ... Phone call is "Office Hours" and join the queue...

43 minutes ago, Puffling said:

However, instead of giving a number, the CRT message-over-music simply repeats, "you are moving forward in the queue," with no further information given.

Well, it could say "you have made no progress in the queue"?

Posted
15 hours ago, Ex Brummie said:

You probably had to wait for the latest Olympic event to finish as I understand most are working/shirking  from home.🤒

I have not watched one minute of the woke get together in  the Gay woke welcoming city of Paris. Total waste of my time. Also the people paying for it ie the people of Paris I bet they didn’t get tickets as easy as the free loading Hollywood “A” listers seen seaming around the games. 
Also on a practical note got the packers in emptying the flat ready to rent out and then paint when renter moves out. Thank goodness for the  room we have in the building to put everything. It’s a servants room but wife won’t have a servant as they give to much kit pit. Here in Goa servants give no end of problems so better off without. 

Posted
4 hours ago, 1st ade said:

 

On the other hand (and staying off-topic) our local Unitary Authority has done the reverse - there used to be a really clear online service where you could order new bags (of differing colours) for collection by the re-cycling lorries - it's been replaced by a phone number where an (obviously, by her tone, bored) young lady asks for your address, name, which bags you want and an email address - you then get an automated email to confirm your request - the difference? On the website I could do this at 11PM the night before or ... Phone call is "Office Hours" and join the queue...

Our local authority has online ordering of replacement waste and recycling containers, but when you go to order one either the item is "currently unavailable", or you get a message saying the replacement item will be delivered by the collection crew in the next 2 weeks, but nothing ever arrives!

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