Corrected error on BSS Certificate not reflected on CRT system. Trying to pay licence. Now what?

[Rob-M]

Never understand the point of BCC to yourself when emails are usually saved by default in the sent mail folder.

[beerbeerbeerbeerbeer]

I wouldn’t receive any emails if I didn’t copy myself in. 
 

[BoatinglifeupNorth]

49 minutes ago, Amaya said:

 

Lol. Please. I am a novice who looks to this forum and it's members for advice.

 

So now I can't even point out unhelpful sarcastic replies that deter others?

Yes but calling people A#$#holes isn’t going to help your cause.

[blackrose]

54 minutes ago, Amaya said:

So now I can't even point out unhelpful sarcastic replies that deter others?

 

You can do whatever you want, but we don't have to agree with you. You call it an unhelpful sarcastic reply, I call it injecting a little inoffensive humour into a beauacratic Kafkaesque situation. I think you're taking things a bit too seriously and getting offended on behalf of others. We don't know how the OP feels about the joke.

[DD.]

8 minutes ago, BoatinglifeupNorth said:

Yes but calling people A#$#holes isn’t going to help your cause.

 

Well don't see how it's worse than how you lot behave 😒 

[Puffling]

47 minutes ago, Amaya said:

 

Well don't see how it's worse than how you lot behave 😒 

Excuse me - we are not a lot, as in a coherent group with uniform views. Like boaters everywhere, there are people who may prefer to see a lighter side in any crisis, and those who would get straight down to analysing and recommending action.

 

I felt that @stort_mark's original post had a degree of humour in it, especially the way he related the conversation with the CRT person on the phone. He would appear to be someone who won't break down in sobs if each and every reply to his query isn't a direct and deathly serious answer. Sometimes, smiling through gritted teeth is the best you can do to tackle an issue as Kafkaesque as this.

[Momac]

4 hours ago, stort_mark said:

 

 

Grateful for any tips.

Try again online now or tomorrow. The corrected data may not have refreshed immediately. 

If no luck it's probably still the examiners error .

[stort_mark]

4 hours ago, Paul C said:

Can you sell your boat and buy the other which is one digit out?

That's actually very good.

 

[BoatinglifeupNorth]

1 hour ago, Amaya said:

 

Well don't see how it's worse than how you lot behave 😒 

Well if you don’t like it please leave, as what I’ve seen you don’t contribute much. 

[dmr]

2 hours ago, beerbeerbeerbeerbeer said:

I wouldn’t receive any emails if I didn’t copy myself in. 
 

Be careful what you say, humour is not welcome in this thread 😀

1 hour ago, Amaya said:

 

Well don't see how it's worse than how you lot behave 😒 

This is a discussion forum which contains a fair bit of humour, its not a free helpline, and I thought the comment was quite funny.

 

Humour is quite a good way of coping with some of the silly issues that CRT (like most other big organisations) have.

[stort_mark]

OK. Thanks for all the <sob sob> replies. 😀 Plenty of banter, some good stuff and some comments that cheered me up on a long day.

 

As expected, nothing has changed. The BSS examiner has gone back in a second time to check his update and all is still correct.

I thought the servers might refresh but not yet, eight or so hours later. Will try again.

 

Thanks for the email template. I realised that I could have got that from the Boater's Newsletter that comes out every so often. Will write an email tomorrow.

My licence expires next Monday so am keen for this to be resolved before it costs a fair sum of money.

 

On a serious note, I do agree with the sentiment about the lack of diligence by the CRT person. With the utmost respect, she was polite but utterly useless. Not only did she repeat the mantra numerous times, but also must have deliberately not "understood" what I was saying. The conversation I wrote out in the OP was pretty much verbatim. It's not rocket science. There was absolutely zero attempt to help me, really zero. 

 

I didn't share earlier that I am in the process of selling my boat, after 42 years of being on the cut one way or another. I discovered the world of the canals from my vantage point in the long-disappeared Dalton Tower of Aston Uni. That little sliver of greasy black water led to decades of exploration and fun, from boat ownership, renting, walking, exploring the long lost backwaters of the BCN (I took my boat to the the Ridgeacre Branch and into Titford Pool) and the abandoned arms of the North Oxford, did the BCN Challenge twice too.

 

But I've had enough. I feel the friendliness has largely gone and the costs are rising. It feels like much of the work of the restoration pioneers has gone to waste; getting along the Mon & Brec in May was painful - we have more water in our shower tray. Everyone seems to be fighting each other now, rather than pulling in the same direction. It's just become tiresome and today's battle - and it has been a battle - with CRT is just symptomatic of the malaise. The canal sector is worth £1.5 billion in direct income to the economy, yet there is very little investment by anyone other than boaters. I'm just tired of broken and leaking lock gates, bumbling along in ridiculously low water conditions, with broken water points and loathsome hen and stag parties. Yeh, I've had enough. There are many many many good people on the canals but their precious company is just not enough any more to counter the absurd costs for what has become less and less fun each year. <rant over>

Edited August 27 by stort_mark
Making it less tiresome to read

[Alan de Enfield]

30 minutes ago, stort_mark said:

I'm just tired of broken and leaking lock gates, bumbling along in ridiculously low water conditions, with broken water points and loathsome hen and stag parties. Yeh, I've had enough. There are many many many good people on the canals but their precious company is just not enough any more to counter the absurd costs for what has become less and less fun each year. <rant over>

 

 

You are not alone.

[LadyG]

3 hours ago, Amaya said:

 

Lol. Please. I am a novice who looks to this forum and it's members for advice.

 

So now I can't even point out unhelpful sarcastic replies that deter others?

Your answer will normally be found in the first few responses, after that the thread goes off on its own volition.

Abuse of other posters is not appropriate on this forum. It violates the T&C, and will antagonise other people.

I suggest you edit your posts to remove offensive comments or the moderators will do it for you.

If you cant control your language you can post on the other forum  ( Thunderboat ) which is not  moderated.

Edited August 27 by LadyG

[Rob-M]

Probably requires an overnight sync to happen. I can't remember whether it was one day before ours updated this year or whether it might have been several days before the new details displayed.

 

May even need someone to manually resolve if the sync only looks for out of date records and doesn't sync all details on every sync.

 

Cotact the relevant person from this list

 

https://canalrivertrust.org.uk/boating/licence-your-boat/boat-licence-customer-support-team/contact-your-local-officer

[stort_mark]

19 minutes ago, Rob-M said:

Probably requires an overnight sync to happen. I can't remember whether it was one day before ours updated this year or whether it might have been several days before the new details displayed.

 

May even need someone to manually resolve if the sync only looks for out of date records and doesn't sync all details on every sync.

 

Cotact the relevant person from this list

 

https://canalrivertrust.org.uk/boating/licence-your-boat/boat-licence-customer-support-team/contact-your-local-officer

 

Yes. That's the list on their support page. To escalate I need the contact numbers of the supervisor and manager.

 

And I agree, the overnight sync is possibly what will happen.

 

[BoatinglifeupNorth]

6 hours ago, LadyG said:

Your answer will normally be found in the first few responses, after that the thread goes off on its own volition.

Abuse of other posters is not appropriate on this forum. It violates the T&C, and will antagonise other people.

I suggest you edit your posts to remove offensive comments or the moderators will do it for you.

If you cant control your language you can post on the other forum  ( Thunderboat ) which is not  moderated.

Don’t worry about her/him, there’s a lot of people like this coming on here and by reading their posts it’s obvious they are only on to insult and have no knowledge of having a boat or living on the canal and don’t advise/help others. They’re just sad wannabes who should be called out more and not given the opportunity to try and be a smart a$$.

Edited August 28 by BoatinglifeupNorth

[Arthur Marshall]

1 hour ago, stort_mark said:

OK. Thanks for all the <sob sob> replies. 😀 Plenty of banter, some good stuff and some comments that cheered me up on a long day.

 

As expected, nothing has changed. The BSS examiner has gone back in a second time to check his update and all is still correct.

I thought the servers might refresh but not yet, eight or so hours later. Will try again.

 

Thanks for the email template. I realised that I could have got that from the Boater's Newsletter that comes out every so often. Will write an email tomorrow.

My licence expires next Monday so am keen for this to be resolved before it costs a fair sum of money.

 

On a serious note, I do agree with the sentiment about the lack of diligence by the CRT person. With the utmost respect, she was polite but utterly useless. Not only did she repeat the mantra numerous times, but also must have deliberately not "understood" what I was saying. The conversation I wrote out in the OP was pretty much verbatim. It's not rocket science. There was absolutely zero attempt to help me, really zero. 

 

I didn't share earlier that I am in the process of selling my boat, after 42 years of being on the cut one way or another. I discovered the world of the canals from my vantage point in the long-disappeared Dalton Tower of Aston Uni. That little sliver of greasy black water led to decades of exploration and fun, from boat ownership, renting, walking, exploring the long lost backwaters of the BCN (I took my boat to the the Ridgeacre Branch and into Titford Pool) and the abandoned arms of the North Oxford, did the BCN Challenge twice too.

 

But I've had enough. I feel the friendliness has largely gone and the costs are rising. It feels like much of the work of the restoration pioneers has gone to waste; getting along the Mon & Brec in May was painful - we have more water in our shower tray. Everyone seems to be fighting each other now, rather than pulling in the same direction. It's just become tiresome and today's battle - and it has been a battle - with CRT is just symptomatic of the malaise. The canal sector is worth £1.5 billion in direct income to the economy, yet there is very little investment by anyone other than boaters. I'm just tired of broken and leaking lock gates, bumbling along in ridiculously low water conditions, with broken water points and loathsome hen and stag parties. Yeh, I've had enough. There are many many many good people on the canals but their precious company is just not enough any more to counter the absurd costs for what has become less and less fun each year. <rant over>

I agree with much of what you say. I can't remember a trip for years where I haven't been subjected to unacceptable boater behaviour (some of which impossible to avoid even by moving), trips ruined by low water, spoiled by vandalism or system collapse caused by lack of maintenence.

Some suggest the magic cure would be trebling licence fees, which would probably reduce CRT's income from boaters considerably and finish it off completely. In fact, there is no solution, a 400 year old system just isn't viable any more, it's like trying to run a modern railway on steam and an 19th century signalling system.

We've been lucky to have it.

[MtB]

39 minutes ago, Arthur Marshall said:

Some suggest the magic cure would be trebling licence fees, which would probably reduce CRT's income from boaters considerably and finish it off completely. In fact, there is no solution, a 400 year old system just isn't viable any more, it's like trying to run a modern railway on steam and an 19th century signalling system.

We've been lucky to have it.

 

You're right, we should definitely close the system down rather than try to save it by charging people more than they are being charged now for using it. 

 

Stands to reason, dunnit. 

 

 

[Arthur Marshall]

Just now, MtB said:

 

You're right, we should definitely close the system down rather than try to save it by charging people more than they are being charged now for using it. 

 

Stands to reason, dunnit. 

 

 

More you charge,   the fewer use it legally, the more just don't pay. Though I suppose bits of it might last as a playground for the rich, while the rest just becomes a slum or a rubbish dump. Fair enough.

I said nothing about closing it down. It's doing that by itself. Perhaps you haven't tried travelling very far recently?

[MtB]

1 minute ago, Arthur Marshall said:

More you charge,   the fewer use it legally, the more just don't pay. Though I suppose bits of it might last as a playground for the rich, while the rest just becomes a slum or a rubbish dump. Fair enough.

I said nothing about closing it down. It's doing that by itself. Perhaps you haven't tried travelling very far recently?

 

Anyone who lives in a house and owns a boat is by definition "rich". 

 

 

[ditchcrawler]

25 minutes ago, MtB said:

 

Anyone who lives in a house and owns a boat is by definition "rich". 

 

 

Thats me

[system 4-50]

2 hours ago, stort_mark said:

On a serious note, I do agree with the sentiment about the lack of diligence by the CRT person. With the utmost respect, she was polite but utterly useless. Not only did she repeat the mantra numerous times, but also must have deliberately not "understood" what I was saying. The conversation I wrote out in the OP was pretty much verbatim. It's not rocket science. There was absolutely zero attempt to help me, really zero. 

Perhaps she had worked for the Post Office previously?  Where it was unthinkable that the computer is wrong?

[Paul C]

6 hours ago, Amaya said:

 

That is such a prickish answer when someone has something serious going on.

 

Guess it's okay if you want to look like someone who doesn't understand the issues...

 

 

 

No worries, you're free to express your opinion. I am glad others (and OP) actually got my dry sense of humour.

[MrsM]

I wonder if it was a caching issue with the CRT operator's computer/laptop. Bet it all works just fine tomorrow.

[Ronaldo47]

4 hours ago, Rob-M said:

Never understand the point of BCC to yourself when emails are usually saved by default in the sent mail folder.

The fact that you have a copy of an email in your SENT folder, does not necessarily mean that it was actually sent by the email system.  Sending yourself a BCC does show that your email has actually been sent, but doesn't prove it was received by the intended  recipient.

 

My wife regularly  sends out rotas for readers at her local.church, and there are often some that don't get delivered, without her recieving a notification of non-delivery. We have occasionally  had problems sending  emails between my own and my wife's  bt email accounts, where the sender's computer has said SENT, but was in fact not delivered. I have occasionally  had to forward a problem email to my Hotmail account and then forward from the Hotmail account  to my wife's bt account.

 

My view is that if you send someone a physical letter by recorded delivery, they have got to do something with it to get it off their desk, and can't just click it away.  It has worked for me when sorting out issues with my insurance company and British Gas, where their telephone helplines people had assured me that there was nothing wrong when there clearly was.