Mirriam Posted September 25, 2011 Report Share Posted September 25, 2011 Hi All, Does anyone know where we can get our Dometic Travel pack looked at/repaired? We recently had a problem with the armoured cable that runs from the alternator to the travel pack and now the travel pack wont work. Any help or advice would be much appreciated. Link to comment Share on other sites More sharing options...
Chris Pink Posted September 25, 2011 Report Share Posted September 25, 2011 Dometic's website? Or is that too easy? They have a list of uk service agents but I'd contact them direct. http://www.dometic.com/enuk/Europe/United-Kingdom/Customer-Center/Sales--Service-center/ http://www.dometic.com/enuk/Europe/United-Kingdom/Customer-Center/Sales--Service-center/?sct=Service&rgn=United%20Kingdom&bsn=RV&populate=1 Link to comment Share on other sites More sharing options...
CJR Posted September 25, 2011 Report Share Posted September 25, 2011 Hi All, Does anyone know where we can get our Dometic Travel pack looked at/repaired? We recently had a problem with the armoured cable that runs from the alternator to the travel pack and now the travel pack wont work. Any help or advice would be much appreciated. What sort of problem was it with the cable? By any chance did it look like it had shorted out, like burn marks on the cable? I had a problem a while back, so let me know the details.... Link to comment Share on other sites More sharing options...
dmr Posted September 25, 2011 Report Share Posted September 25, 2011 Hello If you Google "TravelPower Repair" you will find Cox Automotive I have never needed them (yet) so don't know how good/expensive they are. You could try searching this forum for any info about them! ...........Dave Link to comment Share on other sites More sharing options...
WotEver Posted September 26, 2011 Report Share Posted September 26, 2011 Cox are the normally recommended company for this on these forums (fora?). http://www.coxautomotive.co.uk/ Tony Link to comment Share on other sites More sharing options...
Mirriam Posted October 4, 2011 Author Report Share Posted October 4, 2011 Dometic's website? Or is that too easy? They have a list of uk service agents but I'd contact them direct. http://www.dometic.com/enuk/Europe/United-Kingdom/Customer-Center/Sales--Service-center/ http://www.dometic.com/enuk/Europe/United-Kingdom/Customer-Center/Sales--Service-center/?sct=Service&rgn=United%20Kingdom&bsn=RV&populate=1 Too easy - they dont reply to my messages What sort of problem was it with the cable? By any chance did it look like it had shorted out, like burn marks on the cable? I had a problem a while back, so let me know the details.... What sort of problem was it with the cable? By any chance did it look like it had shorted out, like burn marks on the cable? I had a problem a while back, so let me know the details.... Exactly that. We were cruising along when our radio suddenly went off. i went into cabin to investigate and notice the travelpack light was red instead of green so I turned it off until we could stop to investigate. When my hubby went down engine bay he noticed the cable had damage which looked like burn marks. He repaired the cable but when we turned the travelpack back on it sort of popped then tripped the 240 fuse. It hasnt worked since Link to comment Share on other sites More sharing options...
WotEver Posted October 4, 2011 Report Share Posted October 4, 2011 When my hubby went down engine bay he noticed the cable had damage which looked like burn marks. See this thread. As I said previously, Cox Automotive are the generally recommended folk for repairs to these units. Tony Link to comment Share on other sites More sharing options...
Mirriam Posted October 4, 2011 Author Report Share Posted October 4, 2011 See this thread. As I said previously, Cox Automotive are the generally recommended folk for repairs to these units. Tony Thanks Tony. I have sent them an email outlining the problem and am awaiting a reply. Link to comment Share on other sites More sharing options...
WotEver Posted October 4, 2011 Report Share Posted October 4, 2011 Thanks Tony. I have sent them an email outlining the problem and am awaiting a reply. Let us know how you get on Link to comment Share on other sites More sharing options...
Bimbly1 Posted October 4, 2011 Report Share Posted October 4, 2011 Let us know how you get on I had a travel pack fail in August. Ken at Cox's was very helpful. The unit was removed and replaced inside a week. I have also used them to refurbish a domestic alternator bearing. The alternator failed a few weeks later and they were very prompt in finding the fault, (the regulator packed up), and repairing the unit under warranty, with profuse apologies for not spotting it in the first place. Highly recommended. Link to comment Share on other sites More sharing options...
Mirriam Posted October 25, 2011 Author Report Share Posted October 25, 2011 Problem solved!! it turned out to be just the cable which needed attention. More than two weeks later Dometic finally came back to me with details of the company they use for service. In the meantime Cox Automotives gave me a price list which was actually more reasonable than we expected. In the end a local marine electrician came and tested the system, the cable was found to have shorted, was replaced. I would recommend Cox's for the speed of reply and we found the costs to be less than we had expected. Many thanks to all who took the time to try and help us. Link to comment Share on other sites More sharing options...
Smudge Posted October 26, 2011 Report Share Posted October 26, 2011 Hello If you Google "TravelPower Repair" you will find Cox Automotive I have never needed them (yet) so don't know how good/expensive they are. You could try searching this forum for any info about them! ...........Dave Cox auto had my travel power just before we went on hol they are quick average price and give a warrenty thumbs up from me Link to comment Share on other sites More sharing options...
pandajulienne Posted October 27, 2011 Report Share Posted October 27, 2011 Took my travel pack and alternator in on day1 they rang me up late that afternoon with a price to repair and had it repaired on day 2 by lunch time. very good service. Will recommend them every time Paul Link to comment Share on other sites More sharing options...
Profzarkov Posted April 8, 2019 Report Share Posted April 8, 2019 My travel pack seems to switch itself off, no red or green light. I'm guessing its a thermal cut out as it does come back on. It was delivering 1250 Watts into the leisure batteries at the time. Bit concerning as it's the only means of recharging the leisure batteries. We're going thru Atherstone in a few weeks and will look up Cox auto! Link to comment Share on other sites More sharing options...
Alan de Enfield Posted April 8, 2019 Report Share Posted April 8, 2019 1 minute ago, Profzarkov said: My travel pack seems to switch itself off, no red or green light. I'm guessing its a thermal cut out as it does come back on. It was delivering 1250 Watts into the leisure batteries at the time. Bit concerning as it's the only means of recharging the leisure batteries. We're going thru Atherstone in a few weeks and will look up Cox auto! 100amps - hopefully you have a big battery bank, or that'd make them squeal a bit. Do you have an alternator ? How do you charge your starter battery (or are you a hand-cranker) ? If you have a starter battery put a 'jump lead' across from the starter + to the leisure + and Roberts is you mothers brother. Link to comment Share on other sites More sharing options...
Profzarkov Posted April 8, 2019 Report Share Posted April 8, 2019 Hi, yes, we're not desperate (yet) as I said it does come back on and works for the rest of the day. we have 660Ah AGM batteries so they take 90A for about an hour before decreasing ... yes, if we were stuck we could use the starter battery alternator! i think a brush thru to remove built up dust, dog fluff on its heat sink might be the first port of call, if I can get inside it and then maybe a service From cox auto - new brushes kit be in order Link to comment Share on other sites More sharing options...
nicknorman Posted April 8, 2019 Report Share Posted April 8, 2019 6 minutes ago, Profzarkov said: My travel pack seems to switch itself off, no red or green light. I'm guessing its a thermal cut out as it does come back on. It was delivering 1250 Watts into the leisure batteries at the time. Bit concerning as it's the only means of recharging the leisure batteries. We're going thru Atherstone in a few weeks and will look up Cox auto! There are foam filters behind the fan intakes (maybe depends on the specific model) so as a first step, clean out the filters. After that if still no good, probably the alternator brushes. Link to comment Share on other sites More sharing options...
Profzarkov Posted April 8, 2019 Report Share Posted April 8, 2019 Tricky to get inside. Can't see any foam filters. Have vacuumed underneath. top fan seems ok and spins Link to comment Share on other sites More sharing options...
MtB Posted April 8, 2019 Report Share Posted April 8, 2019 4 hours ago, Profzarkov said: My travel pack Swerving off topic, some peeps call it . "Travel Pack", others call it a "Travel Power". Are these two different but similar things, or is one of those names simply wrong? Link to comment Share on other sites More sharing options...
mrsmelly Posted April 8, 2019 Report Share Posted April 8, 2019 5 minutes ago, Mike the Boilerman said: Swerving off topic, some peeps call it . "Travel Pack", others call it a "Travel Power". Are these two different but similar things, or is one of those names simply wrong? Same difference. Dometic/electrolux. The older black box being more robust than the newer silver box. I have owned both and never had a problem with either................until I typed this I suppose ? Link to comment Share on other sites More sharing options...
MtB Posted April 8, 2019 Report Share Posted April 8, 2019 2 minutes ago, mrsmelly said: Same difference. Dometic/electrolux. The older black box being more robust than the newer silver box. I have owned both and never had a problem with either................until I typed this I suppose ? So you don't actually know the answer to my question then... ? Link to comment Share on other sites More sharing options...
mrsmelly Posted April 8, 2019 Report Share Posted April 8, 2019 4 minutes ago, Mike the Boilerman said: So you don't actually know the answer to my question then... ? Travel Power is the correct terminology but life is way too short to give a damn realy. Link to comment Share on other sites More sharing options...
LadyG Posted April 8, 2019 Report Share Posted April 8, 2019 34 minutes ago, mrsmelly said: Travel Power is the correct terminology but life is way too short to give a damn realy. ohhhhh, two "lls" in really, I told you about this. before Link to comment Share on other sites More sharing options...
mrsmelly Posted April 8, 2019 Report Share Posted April 8, 2019 Just now, LadyG said: ohhhhh, two "lls" in really, I told you about this. before Link to comment Share on other sites More sharing options...
Tonka Posted April 8, 2019 Report Share Posted April 8, 2019 1 hour ago, mrsmelly said: did you mean relay, there is some of them in the control box Link to comment Share on other sites More sharing options...
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