Online can be not so good. I ordered a bathroom basin from them and it arrived promptly, but badly scratched. They shipped a replacement promptly, and the replacement arrived equally badly scratched in exactly the same way the first one was, which may indicate a systematic manufacturing fault, but they clearly hadn't inspected either of them. They arranged collection of both promptly and, after a bit if a delay, eventually refunded me. (I was going for a quick win tart-up of the bathroom by replacing the ancient beige basin with nice new white one, still available in the same design. Now going for a proper refit instead, which is what I should have done in the first place...)