I agree with your comments re Julie Sharman , at last an engineer in charge, and Vicky Martin the latter I found , despite not having any previous knowledge of canals, was proactive in boaters favour once she understood the point being made. In the few meetings I had with Ian Rogers he expressed little interest in boating and as soon as he could hide behind one of the many heads of Boating I imagine his interest ceased,.i suspect the customer service/enforcement teams must be worried about outsourcing given his departure without replacement.