Mr Rollings- A genuine & friendly piece of advice. It may be considered wise to not have Mr Lillie anywhere near the beautiful Marina, that is Pillings, whatever his overall involvement might be.
Unfortunately, he is proven not to competent in the Customer service aspect of running a successful Business. As a reminder, page 3 of this thread just about sums him up from the perspective I highlight.
Anyway, I sincerely hope you are able to run the Business more successfully than before & introduce a decent ethic & offer some consultation with the moorers & some innovative ideas. Good luck, seize the opportunity & learn from what has been a torrid few months for many. Best wishes for the furture.