Supplier claims Mastervolt on Re-call ?

[Bob Blues]

I have just put in an order for a 12/2000-100 mastervolt Combi #36012005 and was told there was an ongoing re-call so they are out of stock until the end of the month. I dont mind waiting but I was wondering if anyone got one and have they had received any information on the re-call?

 

 

Bob

Edited January 20, 2015 by DHutch
Title altered as it appears there is no recall.

[blackrose]

I'm also interested in any more information on the problem related to the recall. My neighbour's 12/2000-100 mastervolt Combi has been faulty and we never got to the bottom of it.

Edited January 16, 2015 by blackrose

[Markinaboat]

Can't find anything online other than for 600 chargers. Is this for the current model only or going back a year or three?

[Bettie Boo]

Ahhh will check to see if this is the model of our Mastervolt combi, it broke down withing 3 months of us moving onboard and we've since replace it, but still have the old one and as of yet have done nothing with it.

 

Very interesting

[Keith M]

As Mastervolt dealer I am not aware of any recall

I will try and get some information over the weekend

Keith

[DHutch]

As Mastervolt dealer I am not aware of any recall

I will try and get some information over the weekend

Keith

Let us know what you find.

 

Daniel

[Keith M]

I have now been in contact with my Mastervolt account manager and his manager both of whom spoke to the European Sales manager from Mastervolt BV who was at the London Boat Show for two days last week. There was no mention of a re-call.

 

There were both as surprised and concerning as I am regarding this re-call on the 12 / 2000 / 100 Inverter / Charger, both will be checking on Monday concerning this matter.

 

And as soon as I have some more information I will past this on.

 

 

Keith

[Markinaboat]

Good work Keith - Thanks!

[Pete & Helen]

I wonder if the OP's supplier was telling porkies so that he wouldn't go to another supplier while he got his own stock. At that price it's a sale worth fibbing for

[Bob Blues]

no im not. As if I would lie to you....

 

this is a copy of the email I received. Maybe they were telling porkies to hid the fact they couldnt get any units.

 

----

Thank you for your order.

 

We’ve just had an update on Matervolt Mass Combi Inverter/Charger unit from Mastervolt:

 

‘Mastervolt M36012005 has been the subject of a Mastervolt re-call meaning our stock had to be returned. We are expecting to be able to ship stock again 23/1/2015.’

 

Many apologies for the delay and any inconvenience caused.

 

Could you let us know if you are happy to wait?

 

Kind regards,

Lucia Tothova

Admin

Cactus020

01179 114 111

[bottle]

no im not. As if I would lie to you....

 

<<<<<<<<<<<<<<<<<<<<<<<Cut

 

 

Who said you were?

 

I think a re-read of of post #9 may be of order.

[Guest]

Normally manufacturers who have recalled a product post an update on their web site. This seems fairly stanard practice these days. There is zilch that I can find on the Mastervolt web site relating to a current (no pun intended) recall of any of their products.

 

http://www.mastervolt.com

 

Previous recalls do seem to have been placed on there.

 

Make of that what you will.

Edited January 19, 2015 by The Dog House

[Keith M]

I have just had confirmed that there is NO Re-Call on Mastervolt 12 / 2000 /100

 

There is stock in the UK

 

If there are any questions please contact me on this matter

 

Keith

[5thHorseman]

I would suggest there is good reason for the Mods considering a title change to this thread as it appears that the statement made in the the title "Mastervolt re-call" is untrue

[Sea Dog]

We should not be rushing to 'out' traders everytime there's some disagreement, but I'd be quite interested to know which Mastervolt agent it was that falsely claimed there had been a recall, seemingly deliberately for his own ends. I have a Mastervolt Combi and, as it appears there's always quite a lot of money involved where MV are concerned, I would like to be able to avoid an untrustworthy agent should I need assistance. Genuine mistakes are one thing, but how would one make a mistake here?

[Bettie Boo]

I have just had confirmed that there is NO Re-Call on Mastervolt 12 / 2000 /100

 

There is stock in the UK

 

If there are any questions please contact me on this matter

 

Keith

 

Thank you for checking for us all, Keith

Edited January 20, 2015 by Bettie Boo

[DHutch]

I would suggest there is good reason for the Mods considering a title change to this thread as it appears that the statement made in the the title "Mastervolt re-call" is untrue

Title edited