Victron repair anyone?

[Wrinkley]

Help! The smoke has just fell out of my Victron 12/2000/80. I switched the unit off, disconnect the mains supply so I could replace a 13 amp socket. Turn the unit on connected the mains and smoke fell out of the Victron unit. I took the cover off and the big round coil is burnt. Anyone know who can mend these thing please?

[Grace and Favour]

Try here: http://www.canalworld.net/forums/index.php?showtopic=33327

[nicknorman]

The big round coil burn is probably the consequence, not the cause, of the failure I'm afraid to say. Probably some electronics will need replacing. Oh and a new canister of smoke of course.

[Biggles]

I sent mine back to Victron in Holland and it was back in a few days all fixed and very reasonable too.

[KJT]

Onboard Energy at Springwood Haven marina at Nuneaton on the Coventry are Victron agents. They may well be able to repair it without returning the unit to Holland.

 

www.onboardenergy.co.uk

 

Ken

[Keith M]

All units are sent back to Holland

 

normally takes 5 /10 working days once it reaches Holland

 

Have a look on the Victron web site for service

 

Keith

[Wrinkley]

Just an update. I contacted Springwood Haven marina and they said they would return the unit to Holland for me. I went to see them this morning and left the unit with them to be sent to Holland this afternoon. They told me one of three things will happen. Repaired for free, - repaired at cost (if economically viable, Victron do not do estimates) - provide a new unit at reduced cost.

 

I will keep you posted.

[Wrinkley]

Further update. New inverter supplied by Victron through Springwood Haven. Cost me £675. Very, very please with the service I received from Springwood and Victron. They did not have to do this but have kept a customer.

 

Old unit not economic to repair.

[nicknorman]

Out of interest, how old was the old unit?

[Wrinkley]

It was purchased new June 2010. Not put into full use until April 2012. I think it was my fault the unit failed, I reconnected the 12v supply to the unit and switched it on before removing the load. The load being, 1.25kw immersion heater that I had left on and 2kw Kettle my wife had switched on! An expensive lesson.

[nicknorman]

It was purchased new June 2010. Not put into full use until April 2012. I think it was my fault the unit failed, I reconnected the 12v supply to the unit and switched it on before removing the load. The load being, 1.25kw immersion heater that I had left on and 2kw Kettle my wife had switched on! An expensive lesson.

However, it really ought to be able to cope with that without self-destructing!