Years ago, BW was inconsistent about the Limehouse Lock opening times to the extent it was frequently not available when one reasonably thought it was to be. If you complained, there was invariably a new, previously un-mentioned rule. For example, if the opening times would otherwise mean a period of less than an hour, it didn't open at all. Or different for days following bank holidays etc.
So having asked for ALL the rules, my Dad and brother wrote a programme which they applied to the next year's tidetable and BW was asked to confirm the lock would be manned at the stated times - which it did. More surprisingly BW asked how much it would cost to produce the schedule for subsequent years and then took up the offer. The time-consuming element was entering the HW at London Bridge times from Old Moore's Almanac