CRT help themselves to licence fee twice

[Mrs Trackman]

Just looking at our bank account and realised CRT had helped themselves to our licence fee at the start of February as well as at the start of January. We pay by annual direct debit. I am hoping this is the first time this has happened but will check back. 

It would be a relief to let you know that CRT had sorted it. But no. Response was that the matter is in the hands of the licence team who donot appear to be directly accessible. This is totally unacceptable as can easily mean boaters being pushed into debt.

Anyone else had this happen?

[Flyboy]

17 minutes ago, Mrs Trackman said:

Just looking at our bank account and realised CRT had helped themselves to our licence fee at the start of February as well as at the start of January. We pay by annual direct debit. I am hoping this is the first time this has happened but will check back. 

It would be a relief to let you know that CRT had sorted it. But no. Response was that the matter is in the hands of the licence team who donot appear to be directly accessible. This is totally unacceptable as can easily mean boaters being pushed into debt.

Anyone else had this happen?

Never had any problems with automatic renewal and direct debit.  I've spoken directly to to renewals person directly on this number when I've had a query. 

0303 040 4040.

[Guest]

21 minutes ago, Mrs Trackman said:

Just looking at our bank account and realised CRT had helped themselves to our licence fee at the start of February as well as at the start of January. We pay by annual direct debit. I am hoping this is the first time this has happened but will check back. 

It would be a relief to let you know that CRT had sorted it. But no. Response was that the matter is in the hands of the licence team who donot appear to be directly accessible. This is totally unacceptable as can easily mean boaters being pushed into debt.

Anyone else had this happen?

No but I am going to check my account on line because I paid for the first time by the same method! ?

[TheBiscuits]

28 minutes ago, Mrs Trackman said:

Just looking at our bank account and realised CRT had helped themselves to our licence fee at the start of February as well as at the start of January. We pay by annual direct debit. I am hoping this is the first time this has happened but will check back. 

It would be a relief to let you know that CRT had sorted it. But no. Response was that the matter is in the hands of the licence team who donot appear to be directly accessible. This is totally unacceptable as can easily mean boaters being pushed into debt.

Anyone else had this happen?

Tell your bank you want to claim one of the payments back under the direct debit guarantee scheme.

 

You will then have your money back and CRT and the bank can bicker with each other at lesiure.

 

 

[Mrs Trackman]

Good point. Thankyou. 

[Guest]

Checked my account al okay hope you get your dosh back ok

[Arthur Marshall]

Shall check mine, due soon. Never trusted them to get this right before ever since they forgot to take my DD for a year a while back and then tried to take it all at once.

[john6767]

Surely the direct debit guarantee would kick in here.  I would be contacting my bank not CRT.  The annoyance is probably the time to get the payment back.  Why not pay it by credit card, what is the benefit of using direct debit for a single payment?

Edited February 14, 2020 by john6767

[Flyboy]

25 minutes ago, john6767 said:

Surely the direct debit guarantee would kick in here.  I would be contacting my bank not CRT.  The annoyance is probably the time to get the payment back.  Why not pay it by credit card, what is the benefit of using direct debit for a single payment?

The only benefit you get with DD payment is that you don't lose the early payment discount if you forget to pay on time.

[john6767]

3 minutes ago, Flyboy said:

The only benefit you get with DD payment is that you don't lose the early payment discount if you forget to pay on time.

You can set it to automatically pay by credit card, so similarly you will not forget!

[Flyboy]

43 minutes ago, john6767 said:

You can set it to automatically pay by credit card, so similarly you will not forget!

You're correct, that's what I do. I thought that's what the op meaant by DD.

[Mrs Trackman]

26 minutes ago, Flyboy said:

You're correct, that's what I do. I thought that's what the op meaant by DD.

Was a direct debit from bank account but will do it from credit card in future.

[john6767]

29 minutes ago, Flyboy said:

You're correct, that's what I do. I thought that's what the op meaant by DD.

A direct debit is quite different to a recurring payment from a credit card.  At least in the CC case you will spot the double billing and raise with the CC company (possibly just your bank) before you have payed it.

[stablemabel]

They did it with me one year..instead of taking my monthly direct debit they took the full licence amount in one go..six times..they had me down as having six boats all with the same name so they took six payments..nearly 4 grand..and i didnt have 4 grand so i went massively overdrawn..and the bank were going to charge me £38 per day interest.when i got in touch with bw as it was then they apologised said it was their fault entirely ( which i already knew ) but the worrying part was when i asked them when they could pay the money back they said it takes 16 days..so i told them about the £38 per day interest they said dont worry we,l pay that...thankfully the bank were able to claim the money back