It would be interesting to hear viable suggestions on how to do things better, within current income streams.
In my observations, CaRT engineering teams are trying quite hard to make the best use of the tight budgets. This means doing some things differently - eg the newer procedures at the gate makers, and also re-evaluating what they need to do eg gradual phasing out of laundry facilities when a substantial proportion of boaters responded that they had on board facilities. In addition, there are many examples of changing how things are done that reflect the change in the relative cost of labour. It may have been OK, in the past, to have people on hand just in case but not now. There are more opportunities to use specialist skills in roles that in the past were done by general purpose personnel, allowing better investment in time saving equipment.
It is also best to be sure that you know how locks work before claiming evidence of incompetence. For example, some locks were designed to re-fill after emptying - various means were tried including what looks like unmaintained leakage. You also have to remember that a canal needs a constant flow downhill so that intermediate pounds do not run dry and also that operating so that both sets of gates contribute to retention of water, hence asking boaters always to close all gates and paddles (alas too often ignored by those who know better with sometimes significant consequences)
I would encourage everyone to take any opportunity to chat with CaRT staff on the ground - it is rare that I never learn something new and/or interesting when I do so.
Remember also that a failure to try to introduce new ways of doing things, as some advocate avoiding, is itself a sign of incompetence.
Of course not everyone makes the best choices every time but it is also good to check the reasons before criticising.