So you posted to cause some controversy, ok, well it worked.
What you need to bear in mind, is that your dealings with CRT only involve yourself.
Some frequently and sometimes daily deal with CRT on behalf of others, and therefore have a broader experience of how CRT behave.
Consequently, they feel the need to sometimes "out" their frustration.
A lot of the ideas CRT attempt to bring in can be ill thought out, and CRT being slightly hard of hearing, need to be shouted at in order for them to see sense.
The trust is getting better because those people you suggest "knock" CRT, are more often than not the ones who have made the trust see sense.