Tried to renew my licence on-line today and unlike BlueStringPudding's experience mine was far from heavenly! I was given the option of signing in or registering. As I don't remember registering I tried that only to be told that my email was already registered, that meant I had to sign in with a password. Guess what? Not only couldn't I remember registering but I couldn't remember the password. Tried the convenient 'Reset Password' button especially created for people like me and duly received a link by email. The link took me to a page where I could provide a new password (and confirm it). Too easy? Well, yes. The submit button sent me to a page which told me that something had gone wrong and that their engineers were aware and were working on it. So I phoned the Customer Service number, explained what had happened and the helpful lady took my details and renewed my licence. As many of you will know, the licence should now be available to download and this was duly confirmed by email, even providing the link, which of course took me to the Sign In page. Although I know my email address I don't know my password...........
OK, I'll try again tomorrow!