But what are CaRT supposed to do?
As has already been stated this person was totally refusing to accept help from any body, be they health, social services or even legal professionals. The process that CaRT has been through took at least 15 months to do, and even before that time they would have been writing to her.
Mentally ill or not she buried her head in the sand.
We've just gone through a similar thing with a friend of ours. She stopped paying her mortgage, refused to look at any letters the Building Society sent to her, refused to accept that they would take her to Court, refused to go to Court when the Hearing was undertaken, refused to talk to a Debt Councillor at any stage, and the first we knew was when my wife and friend went to feed her cats whilst she was away and were disturbed by the Baliff who'd come to change the locks. This case had been going on for over 18 months, but our friend had not ever mentioned it to us, her Doctor, or her Social Worker. Now she is a 62 year old woman living in a Refuge with no furniture and very little chance of being rehomed because of the "Bedroom Tax"