I totally agree, Balloon. I rarely recommend the forum to newbies anymore., I'm am sad to say. I joined in 2006. I hate hearing myself say to people not to take it personally when (not if) one or two grumpy people on CWDF come across as arrogant, dismissive or unkind. It's a handful of people, but of course they're the most vocal, and it makes the whole forum seem unapproachable. I don't understand why anyone would want to give advice to a newbie by cutting them down cruelly. That's not advising, sometimes it seems like bullying, or "you're not in my club" belittling. Utterly unhelpful, and makes all boaters seem like arseh*les.
I think that If the forum had been like that when I first researched boat-buying, and i frequently came here to ask questions about everything from technical problems to boating etiquette, I would have gained the impression that a lot of canal boaters must be unpleasant people, must hate outsiders, and act superior. I could easily have decided not to want to be part of all that pomposity, not to buy a boat, and not to become part of the canal boating community. Fortunately, 15 years ago this forum felt much more welcoming and was much more representative of the open, friendly attitude of most people on the canals. And i soon met many of the old skool forum contributors in real life on my travels and at banters, and have remained firm friends ever since. In fact, i actively wanted to meet the new friends I had made online at CWDF. I wonder how many newbies don't get to experience that, because of dismissive or patronising responses to their first posts making them think: "what a bunch of tw*t's," turn around and never come back.
When the forum became more politicised and so comparatively less boaty a few years ago, there was a lot of online unpleasantness and bullying publicly and in private across here. We lost a lot of previous members (especially women) who added some balance, and several of those who remained on the books, just stopped posting. (I didn't post on the forum for a long, long time. It's still a fairly rare thing for me these days). Those people will never come back. They've moved to Facebook, in all sorts of groups, fracturing the rather special CWDF mixing-pot community that once it was. And CWDF has a negative and unapproachable reputation among some Facebook groups, which is a shame. We made our bed, now we lay in it.
But I do think it does this place good when someone relatively new holds a mirror up to our faults, and reminds us that we can do better for the next generation of boaters, as well as for our existing canal friends and colleagues. (Nice one, Balloon) 👏
Let's think before we speak unkindly on someone's post, especially to newbies going out on a limb to try and educate themselves. It is possible to give honest advice while still being supportive; to at least sign-post specifically to where they can find out what they need to know if it seems like a naive question; and to resist the urge to act like a keyboard warrior or, to put it plainly: to not be a scornful nobhead. 🤔