Tony has replied to this (5.50pm yesterday). Excess is £70 plus 10% of vets bill per claim and per policy year, so this is a fair chunk of money., depending when the policy year ends, and assuming they do not exercise their right to increase to increase the excess as a condition of renewal. Noted that treating it as two claims increases the total excess.
I steer clear of pet insurance. Having worked in the insurance industry all my working life (now retired and enjoying boating) I am well aware of the loopholes open to insurers and the attitude of many claims handlers. There are very few non-life policies which have any right of renewal. The insurer is otherwise free to alter any terms of the policy at renewal, increase the premium or even not invite renewal. Mind you, in view of the statement made in their publicity by More Th>n concerning the "run on" situation for a claim, I think that even the FSA would get tough if they refused a renewal, or tried to remove the "run on" provision where there was an outstanding claim. They would, however, in view of the "Special Condition" be entitled to increase the excess, in practice you are reliant on their risk to reputation.
I have owned pets for 40 years plus and I know that my total vet bills have been significantly less than premium costs less amounts that would have been recovered as claims. Remember insurers are not charities, in simple terms if net claims plus (a very big plus) overheads exceed net premiums plus investment income the company will be out of business.