I'm generally of the mindset that "if you want something doing round here, do it yourself", which would echo the comments about getting involved - or, even, starting your own organisation.
But BW needs to recognise that user groups are not, and should not be, the be-all and end-all of consultation. A lot of waterway people aren't "joiners", for one reason or another, and will simply not join an association. Yet they have the right to be heard and respected - just as workers shouldn't be treated like dogdirt simply because they're not part of a trade union.
And it's not actually that difficult to hear them. There's forums like this, there's WW's letters pages (and those in the other magazines), there's NBW - hell, if BW staff were as engaged in the waterways as they should be, there's actually going out there and talking to people on the lockside!
BWAF is a move in the wrong direction, because it reinforces this idea that consultation just means talking to user groups. In fact, it's not even that broad: it's a particular subset of national user groups. Why was (for example) Cotswold Canals Trust not invited to join BWAF to represent the restoration movement? CCT has, I believe, more members than any national user group except NABO.