I have had bad experiences with BW, im only 16 but im lucky enough to own my own boat its a callum craft(i am posting on my dads account though btw) and me and my dad got it on the the thames for free and after a winters work it was ready. Any way last year on my way to the thames, there is a part of the lower river lea just south of tottenham that is always littered with rubbish and weed. That year it was extremely bad and the weed was so thick my outboard would choke up and conk out every few metres (this its self cant be good for an outboard) after lifting my outboard up for the hundredth time maybe (to clear the weed) I noticed half cavitional plate was missing this was clearly due to the excessive amount of rubbish left in the river that had not been cleared for sometime and some =thing must have hit it. I like my boat and I like evrything looking in good condition, I don't have a lot of money so I cannot repair something like this so I wrote to BW explaining the poor state of the river and thought they should pay for the repairs as it is there duty to keep the navigation clear. The response i got was pretty disgusting saying they do there best and gave me some rubbishy figures. I know my dad pays alot for fees etc and i am quite annoyed BW can't be bothered to even attempt to really help me. On the river lee I can't see were the money goes as broken things are often left for months and no work ever takes place. To be honest im so annoyed about it id like to stick 2 fingers up to any BW person I see as in my opinion most of them are lazy and can't be bothered.