magnetman

There are trade-only outlets. I don't know what details you have to give. I suppose someone in the trade of knitting jumpers can get an account so maybe it is a flawed idea.

If the customer is not told in clear and obvious language that there is a risk of battery explosion then they should not really be selling to consumers. The problem with lead acid batteries is they are so old that most people probably think they know what to do. Buy one in person from a battery nan and she will probably have taken the bungs out but she may also have used the battery surreptitiously. if the battery nan decides to send them out in Yodel vans she puts the plugs in. And tells the customer in no uncertain terms that if it explodes in their face she will not respond to communications. She has 2 burly sons who perform the security role. She don't need no stickers.

Danger of death labels help get the message across. You could die and just become another accident statistic. Email tracker.

No it was an email with the headline 'Read warnings before use - if you don't do this and you end up dead don't come running to me to complain - you were warned' and also a label on the package sent out.

A Victron product just needs installing. If it had a plug somewhere on it wich needed to be removed to prevent it exploding then yes it would want to be advertised to the customer so that everyone can understand it.

These products are supplied to end users. If it was a trade only product its different. When I sold strong magnets I always added warnings with them as some people might not know that one should not add strong magnets to one's muesli. Do not in jest magnet.

I'm sure when I bought a similar battery there was a sticker across the top, over the bungs and down the sides with a very clear warning and arrows. Maybe these stickers come off in transit. If the installer has to perform an action to avoid a potentially life changing incident such as being showered with acid surely the warnings to perform the action must be pretty durable.

Yes. If the bungs were so tightly fitted that the battery will explode then tools must be needed to remove them. I still think it is plausible the battery exploded because of a manufacturing defect. I would do a warranty claim. Warnings about the transit bungs need to be understandable by everyone. If the failure to remove causes this outcome its a blatant health and safety problem. He thought it meant the covers over the terminals. Others probably think that as well.

Fair enough. If he ignored the warning to remove the bung thats different and I completely misunderstood the position .

I think Blackrose had SLA with a B2B. IDK. I am following the logical pattern of an elfin safety risk assessment. What happened to your battery is categorically not a one-off. Yes you failed to follow a warning written on a piece of paper but others with also do this. You might be a self declared idiot but it is unlikely that you are as much of an idiot as half of the others. Basically what has happened is that the warning to remove the bung thing has not been adequate because you did not see it So...Is this a deliberate strategy or an oversight? Given the known hazard of getting acid in the face it does seem to fall into the elfin safety risk assessment category. Does the warning literature say that if you do not remove the bung the battery casing splits apart and throws acid around ? Yes/No. Its not the failure of the battery that is the problem it is the acid. If the suppliers are not pointing out the serious hazard that exists that is bad news. Nobody wants lawsuits all over the place but also nobody wants shoddy and dangerous products. Or maybe they do.

Yes probably jump in with a rope. Or a chain. Or a mud weight! There used to be signs by the locks on the Thames 'The anchor is your lifeline' so I would consider taking that.

Rolls are alright. I managed to kill a pair of their big ones in 18 months. Warranty claim with a bit of creative description of the charging regime resulted in new batteries sent out. .They never exploded it was just one cell per block which went down to almost pure water with SG of 1.05 while the others all had 1.26. Dead batteries probably caused by internal breakage of some sort. Out of interest how would you have dealt with this if you had a face full of acid?

Acid in the face says phone call won't do. But luckily you had no acid in your face.

I do like the Ronnies !

If you had been close to that battery when it exploded the situation would have been serious. Acid on skin is not nice. You can of course jump in th water but it is a bit cold. I don't think you are part of a tiny minority who miss these bungs.

This is what is going on and it is dangerous. off topic but Tesla the car company have been exposed as normalising basic hazards. If people get used to accepting junk products the result is more and more junk products. If the battery ripped itself apart and there was no 'very obvious' indication of a user interaction required before use then pursue a warranty claim. If people don't do this then it is accepting low grade products. Acceptance = normalisation = more low grade products. Not good ! Are you saying you are part of the 1% that don't take the bung out? I doubt this. What I am getting at is that the bung is going to come out like a pressure relief valve by itself before the whole battery explodes. But it didn't. This to me points to a bad battery. @Naughty Gal was onto this many posts ago. Warranty claim.

I would ask what happens if the bung is not removed and did they realise that not everyone would do this. Is there a elfin safety risk assessment regarding this potential outcome and can I see it please. Its too easy to send out sub standard batteries then blame the customer when it rips itself apart.

Is there a chat feature?

Do a warranty claim and include the cleaning work.

Once a great pioneering company now just a brand owned by an Indian or Chinese company. crosland filters etc etc etc. the list is endless I did think these were Hankook. Maybe they missed an R near the end of the name.

Exide is the same.

Yuasa was good once but now its just brand marketing and will be exactly the same product as the Numax and the Hankook. Just with a different sticker.