Whilst being stuck in deep ice in Leighton Buzzard last March, with our debit and credit card running dangerously close to expiring. On top of that our batteries were coughing and spluttering and needed replacing - we desperately needed the replacement cards which had been sent to our postal address.
We walked to the post office, slipping and sliding as we went, asking if a registered letter could be delivered for us there. Assistant said that was OK, and that she'd look out for the letter.
Letter was sent but annoyingly the 'Post Restante' was missed off the address on the envelope. The 'Registered' letter arrived safely at the post office, but the assistant who said she'd watch out for the letter, had a day off, and unfortunately, another member of staff sent the letter back to the sorting office.
We traipsed in the ice to the sorting office, who had the letter. OH actually had the envelope in his hand! But 'jobsworth' stuck firmly to the rules and wouldn't hand over the letter, despite providing him as much identity as anyone would need, including the registered number.
The letter had to be sent back to sender.... (and that took 3 weeks!) Note the letter was opened.
We've learnt our lesson!
Pic taken at the sorting office! Yes, we did complain, and as anyone who's complained to Post Office, would know they might have been complaining to smoke.