Well done Paul,
As I have a court case pending in a few weeks time for what sounds like very similar problems, your outcome sets a powerful precedent.
With respect to my claim, is it acceptable, ethical and legal for me to submit extracts from this thread to the court to provide further supporting material?
I can offer further info to this debate. My heater, installed by myself, purchased from a main dealer, has persistantly failed to function correctly from new. My unique(?) situation is that I know exactly what fuel the heater has been running on throughout its life as I obtained it directly from the same major fuel distributor on three seperate occasions. The distributor has provided me with the full specifications of the fuel. Furthermore they have also stated that they have supplied identical fuel to two or more inland marinas.
The fuel (which is sold legally as red diesel) meets or exceeds BS 2869 Classes A2 and D.
The heater supplier has persisted in blaming my installation for the heater problems without having seen it. However another authorised supplier of the same units has seen it and has confirmed to me in writing that the installation is satisfactory. (Having done well in the awards at the IWA National can't hurt in confirming my competence to carry out such an installation either.)