Letter from CaRT about 6 weeks ago. Just at the same time my annual mooring fees were due to the mooring co - a small friendly offside farm affair.
"Dear Mark
I am contacting you to inform you that these moorings are to be Terminated and I am unsure at this point whether the operator has informed you. This will mean that you will need to find alternative moorings. In the interim I can probably offer you Extended Stays along the Canal at a suitable location.
Please let me know as soon as possible any issues that you may have so I can offer further support."
Left me in a position where unsure to pay my new mooring fee due.
Rang this Cart person - a mooring area manager who told me due to non payment from offside provider to CaRT, his moorings were to be no longer (affects 4 other boaters).
Mooring provider provides bulk of evidence showing payments were made and admin at CaRT took money but did not reply to any correspondance over 18 months.
Hence I again contacted CaRT to clarify if I was to be "evicted" or not as CaRT appear to have failed to keep up with events and payments made to them.
I used her CaRT mobile, left messages and emailed a few times. No response from CaRT area mooring person. After a few weeks advised her I would escalate to R Parry if no response to me or the mooring providor. from CaRT; still no reply.
Yesterday escalated to Parry.
What a shambolic way to treat customers. I am refusing to find another mooring or move my boat until CaRT reply. Why would I?
NB for what it's worth I have complete faith in the mooring co, it's owned and run by a very efficient husband and wife team who provide fantastic facilities and are highly professional.