Just back from a two week cruise up the (marvellously quiet) Llangollen.
No names, no pack drill but the startling variety of service in marinas astounded me.
Two were rude to the point where we just passed them by after phoning one and walking in to check the other before entering. Brusque and unpleasant and made it clear that our custom (and money) were just an inconvenience to them. Lucky for them we moved on, I guess.
Three others were fabulous. Couldn't help enough, keen to make our brief stops as easy as possible.
Seemed very much like one extreme or the other.
How do the former ones stay in business? Do they truly have a captive market so they don't need to care?