Greedy Rinnai

[NBMike]

I recently was asked to look at a Rinnai water heater for someone. I diagnosed a few worn parts in the water governor. I last bought these parts in Jan 2007. Including VAT and postage the parts back then came to £24.68. Today to order the same parts they have charged me £49.34. AND they want to charge me 4% for paying with a DEBIT card!!

This is on top of their water heater costing over 20% more than another popular water heater. Even trade I can't get any kind of discount unless I buy more than 10 water heaters costing me over £2000

 

This is to name and shame them. Be warned - when your water heater goes bang - don't replace it with a RINNAI!

 

Mike

[The Commodore]

Think yourself lucky, I recently wrote to them looking for the ignition knob and bezel for a Rinnai, they didnt even bother to reply.

[Whitewater]

I recently was asked to look at a Rinnai water heater for someone. I diagnosed a few worn parts in the water governor. I last bought these parts in Jan 2007. Including VAT and postage the parts back then came to £24.68. Today to order the same parts they have charged me £49.34. AND they want to charge me 4% for paying with a DEBIT card!!

This is on top of their water heater costing over 20% more than another popular water heater. Even trade I can't get any kind of discount unless I buy more than 10 water heaters costing me over £2000

 

This is to name and shame them. Be warned - when your water heater goes bang - don't replace it with a RINNAI!

 

Mike

 

It must be horses for courses. I have had a Rinnai for nearly 6 years and have no problems with it, expcept when I forgot to drain the system and I cracked a pipe in the heat exchanger. One phone call and they sent me the heat exchanger. It even produces hot water even when i have ice in my water tank..

[smileypete]

I recently was asked to look at a Rinnai water heater for someone. I diagnosed a few worn parts in the water governor. I last bought these parts in Jan 2007. Including VAT and postage the parts back then came to £24.68. Today to order the same parts they have charged me £49.34. AND they want to charge me 4% for paying with a DEBIT card!!

This is on top of their water heater costing over 20% more than another popular water heater. Even trade I can't get any kind of discount unless I buy more than 10 water heaters costing me over £2000

 

This is to name and shame them. Be warned - when your water heater goes bang - don't replace it with a RINNAI!

 

Mike

What's the other heater and how much does it cost?

 

cheers,

Pete.

[NBMike]

What's the other heater and how much does it cost?

 

cheers,

Pete.

Morco D61B costs about £180.

 

Mike

[Serendipity]

When my aged Rinnai burst a pipe last year I decided it was less hassle to change the lot, and after scouring the interweb got one from Hamilton Gas Products.

 

It was the cheapest I could find - I see it's still £184, and it was FOC delivery from NI on 48hrs, or pay for next day.

[NBMike]

When my aged Rinnai burst a pipe last year I decided it was less hassle to change the lot, and after scouring the interweb got one from Hamilton Gas Products.

 

It was the cheapest I could find - I see it's still £184, and it was FOC delivery from NI on 48hrs, or pay for next day.

But you probably reused your existing draught diverter, which would have made up the difference.

[Serendipity]

But you probably reused your existing draught diverter, which would have made up the difference.

 

Indeed I did.

 

I considered taking the opportunity to change, but the quick realisation that I 'knew' the Rinnai, and that replacing like for like was a twenty minute job quickly won me over.

Edited November 30, 2009 by Serendipity