I was hoping for some thoughts on whether this is the norm for hire boats, whether we might have expected an apology, perhaps even some form of compensation.
Yes indeed the experience and diagnostic knowledge was free. However I was concerned that it was me that pointed out the bolt holding the alternator retaining bolt had lost its nut and was spinning freely. I also declined the engineers suggestion, over the phone, on the second breakdown, to immediately remove the hot engine coolant cap and check the level.