Good morning,
Really interesting to read the comments below. I wonder if I can be of help in clarifying elements of the discussion?
The LockMaster ratchet windlass is still very much in production and is doing well. We have just launched our website www.lockmasterwindlass.co.uk, where you can find a lot of information including a list of stockists so, if you wish to,you can handle the ratchet windlass for yourself and try out how it moves between the different handle positions.
The price of the ratchet windlass is £154 which includes VAT and Royal Mail next day special delivery.
With regard to the comment about not being able to put the windlass into reverse without it going 'floppy' - the ratchet head can be reversed by sliding the central button across in one movement and the handle position can be changed by sliding back the shaft on the handle, moving it to the position you want and locking the shaft again. This action takes seconds to do. It might be that, in the panic of the boat running into trouble in the lock, the user didn't lock the handle into position, so it was in 'neutral' and was therefore fully movable but I'm guessing - trying to visualise the situation so please do call me, 'Bobbybass', as I would like to explore what you describe in greater detail.
It's such a shame if people aren't enjoying using their LockMaster. We get many, many wonderful emails and indeed, letters, from customers who say they rely on it. The feedback on this thread has been invaluable though, for one thing it confirms we should get some videos up on the website so we can show you how easy it is to use, rather than trying to explain it to you!
Please do contact me if I can help. You can find my details on the website.
Happy boating. Ursula.
www.lockmasterwindlass.co.uk