That's interesting Eugene...
Most boaters I know have nothing but praise for the wonderfully helpful and (usually) very friendly 'hands on' staff who look after us as we wander around the cut, or for that mater, even those that answer the phones.
From 'this side of the fence' it often appears that it's the BW management thats doing all the bashing! Job cuts, maintenace cuts, in fact cuts in everything except the vegitation!
I understand there's financial reasons behind all this (which we don't need to go into) but I really don't think it's the canal users that are bashing the staff... Maybe that's not what you meant, but it's how it sounded
Allan