Hi All,
As our engine is out at the moment and on Richards operating table,we are busy cleaning are Bilge area,and after reading another thread I decided to get some Owatrol for rusted surfaces.
I went online and found a company called Promain, decent price etc, so I ordered two tins and also 7.5 litres of grey primer.
I got an E-mail with a Fedex tracking number for next day delivery,so on friday the fedex man turns up with a small box containing only the Owatrol.
I was a bit annoyed but hey ho I could at least apply the Owatrol,so off we went to Readig to start the clean up,then when I checked the tin it said Owatrol for wood.
I E-mailed Promain and on Monday got a reply,no apology for the wrong Owatrol just that the grey primer was coming to us direct from the manufacturer.
I phoned them and spoke to a really nice lady who apologised for the mistake,she said that they would despatch the correct Owatrol and that I could keep the 2 tins of Owatrol for wood.
I'm well chuffed, and it just goes to prove that customer service does still exist!!