So to hopefully end the saga, the Heart stopped working and has been replaced by a Sterling Pro Combi https://sterling-power.com/products/pro-combi-s-pure-sine-wave-inverter. Why Sterling when everyone champions Victron? Because the local canal boat electrician prefers Sterling and was dragging her feet over the Victron and I wanted to get the job done. Joy of joys, the thing works! We now have 240v at the plugs again.
What to do with the old Heart Freedom Combi 20? If someone wants it for spares and can pick it up from Shrewsbury, or the marina near Nantwich, they are welcome. Otherwise it's going down the tip.