I have spoken to TW Marine who are, as you say, most knowledgeable & helpful. I have received some advice which I shall act on shortly.
The gearshift movement is very stiff both forwards & backwards with a further problem of not being able to find neutral easily. Having detached the Morse cable from the arm on top of the gearbox, it is possible to shift gear by hand but against considerable resistance.
The advice I have received is as follows:
If the fitting containing the gearshift arm was taken off for some reason it might have been replaced without the appropriately thick gasket. When re-fitted this might cause the mechanism to be located too tightly, that is, to cause it to bind on the adjacent surface? This seems to be distinctly possible to me. I shall investigate.