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snipe 2


frygood

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Have you tried contacting Avtex directly ?

 

Have you tried totally disconnecting it from a power supply, leaving it a day and re-connecting it ? (not just switching it off)

 

They are a bit notorious for 'sticking', getting their knockers-in-a-knot with all lights flashing and nothing happening. 

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We recently had the DVD part of our AVTEX TV/DVD combo seize up 2 years and 11 months into it's 3 year standard warranty.

(We have plenty of gritty dust due to the solid fuel stove)

I had temporally “mislaid” the receipt and there was going to be a delay in optaining proof of the date of purchase.

After advising how to do a full factory reset (unsuccessful) the engineer in Cardiff was happy to do a gross check on the purchase date using the serial number, then organise and pay for a courier to pick up the TV in order to inspect and then replace the DVD drive.

So.......not the cheapest, but exemplary customer service.

Well chuffed ?

 

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