Nose Miner Posted April 30, 2012 Report Share Posted April 30, 2012 I am perhaps the only person in the world who has had a Smartgauge fail on them. Yes, I may have done something to break it, but if so, I don't know what. It has been installed for about two years without a hiccup - yesterday it was working normally - today, nada! When I say nothing, the only thing it does is constantly display an "8" in the rightmost display. It doesn't respond to any key presses. It doesn't help if I disconnect the supply and reconnect. It doesn't help if I perform a factory reset. Has anyone else had anything like this? Is it explicable? Can it be economically repaired? Your help would be most welcome. Link to comment Share on other sites More sharing options...
Chris Pink Posted April 30, 2012 Report Share Posted April 30, 2012 Have you thought of speaking to, ummmm, Smartgauge? aka Chris Gibson, sulky misogynist of this forum Gibbo Link to comment Share on other sites More sharing options...
Nose Miner Posted April 30, 2012 Author Report Share Posted April 30, 2012 Have you thought of speaking to, ummmm, Smartgauge? aka Chris Gibson, sulky misogynist of this forum Gibbo I had thought of it, but understood that he doesn't frequent the forum anymore. Or do you have information to the contrary? Otherwise I have no contact details for him. Link to comment Share on other sites More sharing options...
Timleech Posted April 30, 2012 Report Share Posted April 30, 2012 I had thought of it, but understood that he doesn't frequent the forum anymore. Or do you have information to the contrary? Otherwise I have no contact details for him. Try Merlin Tim Link to comment Share on other sites More sharing options...
Chris Pink Posted April 30, 2012 Report Share Posted April 30, 2012 I had thought of it, but understood that he doesn't frequent the forum anymore. Or do you have information to the contrary? Otherwise I have no contact details for him. Do a search for member Gibbo and send him a PM, I know for a fact he lurks on here. Link to comment Share on other sites More sharing options...
Keeping Up Posted April 30, 2012 Report Share Posted April 30, 2012 Personally, after selling my company I didn't feel a great deal of enthusiasm about offering product support to the customers of its new owners. Gibbo may (or may not) feel the same way. Link to comment Share on other sites More sharing options...
alan_fincher Posted April 30, 2012 Report Share Posted April 30, 2012 Personally, after selling my company I didn't feel a great deal of enthusiasm about offering product support to the customers of its new owners. Gibbo may (or may not) feel the same way. Whilst I thought Gibbo had sold to Merlin, I got the impression he was still doing work on their behalf, at least initially. I could be wrong though. There was going to be a SmartGauge mark II wasn't there, although I'm not sure if that was being developed under the auspices of Merlin or not ? Link to comment Share on other sites More sharing options...
Albion Posted April 30, 2012 Report Share Posted April 30, 2012 I believe that the etiquette of this situation should really require that enquiries should go to Merlin who make and sell the product. Yes, it used to be Gibbo's baby but no longer, so enquire of Merlin. They dealt with another strange failure of an SG for a friend of mine (who doesn't post here) quite efficiently when they realised and accepted that there really was a problem that couldn't be cured by merely re-setting the device. Roger Link to comment Share on other sites More sharing options...
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