Virgin Media Mobile - Carrier Change

[Wiltshire Moonraker]

Just a heads up that Virgin Media are changing their network from EE to Vodafone.

 

This is disastrous as my signal dropped from 75% to 50% and impacted streaming films with buffering & drop outs.

 

Experience has shown that Vodafone has the worst service availability while out cruising.

 

Virgin Media 'Customer Service' could not understand why I wouldn't want this 'improvement'  - to 5G) as they called it & refused to terminate the contact without a large fee. 

[Guest]

9 minutes ago, Wiltshire Moonraker said:

Just a heads up that Virgin Media are changing their network from EE to Vodafone.

 

This is disastrous as my signal dropped from 75% to 50% and impacted streaming films with buffering & drop outs.

 

Experience has shown that Vodafone has the worst service availability while out cruising.

 

Virgin Media 'Customer Service' could not understand why I wouldn't want this 'improvement'  - to 5G) as they called it & refused to terminate the contact without a large fee. 

 

This was first announced in 2019 and is the main reason I didnt switch to them last year. I get my home BB from them and you do get good deals with their mobile service if you do. But not good enough to persaude me to effectively switch to Vodafone.

 

Its to do with them not wanting their mobile network being provided by their biggest rival for home broadband ie BT, who of course own EE.

[Wiltshire Moonraker]

The story last year was that they planned to merge with O2 (which would have suited me) but I believe it was referred to 

The UK competition regulator the Competition and Markets Authority (CMA)

[Tracy D'arth]

Having an aversion to anything with BT's digit in it, I swapped from EE  to Smarty which is 3 network. Not the best but reasonable especially as I pay £15 a month for unlimited 4G broadband on a PAYG no contract no notice.

 

I do get blanks occasionally in some places but it always seems to pick up again after a few seconds.

 

I did contact them once, a Bombay call, but the guy was brilliant, lucid, well spoken and very helpful.

 

 

 

 

 

 

Edited February 9, 2021 by Tracy D'arth

[alias]

8 minutes ago, Tracy D'arth said:

Having an aversion to anything with BT's digit in it, I swapped from EE  to Smarty which is 3 network. Not the best but reasonable especially as I pay £15 a month for unlimited 4G broadband on a PAYG no contract no notice.

 

I do get blanks occasionally in some places but it always seems to pick up again after a few seconds.

 

I did contact them once, a Bombay call, but the guy was brilliant, lucid, well spoken and very helpful.

 

Could you share the phone number you called please? I've only been able to find web based support options from Smarty.

[GUMPY]

I've not needed support from Smarty ?

Best bit is I have 4months free coming up as well as £60 bonus, it's off auto renew as we are not away so that will last me for the next year?

http://referme.to/blHJxgx

 

 

[Tracy D'arth]

12 minutes ago, alias said:

 

Could you share the phone number you called please? I've only been able to find web based support options from Smarty.

I know I did the dashboard chat, not voice till he phoned me back I think, its been a while.

I have a free sim and a free month voucher for Smarty if anyone wants one.