I've never had a significant issue with any volunteers in my many encounters throughout the network. Pretty much without exception, I've found them friendly and procedurally correct. It's strange how people's experiences vary.
This was posted by someone on FB tonight and I would agree with their comments on the Curdworth team:
We came down Curdworth Locks yesterday and I must congratulate the team of volunteers who both help boaters through the locks, and carry out the maintenance alongside, and between the locks on the flight, plus the basic lock maintenance.
The whole flight is absolutely pristine, grass cut, weeds removed, paddles and gates greased, just a couple of paddles out of order and bagged; resolution of which is not within their remit!
Such a pleasant contrast to some other areas! Shows the advantage of a well motivated team of volunteers. Well done lads and lasses, a real treat to work through your flight!!! 👍👍👍👍