No bashing from me, just testing the waters for other peoples opinion and hoping to learn more - and I've certainly done that.
Thank you all for your input.
I do think that CaRT should consider changing away from the 0800 system since in my opinion the majority of calls they get will be from mobiles, and with current arrangements many of those mobile users will get charged, this is in itself a disincentive to report problems.
There may be many reasons why this shouldn't happen and I would be interested in hearing them.