Just posting here as an outlet and to vent.
I really dislike confronting people, and having to call people out, unfortunately I have spent the last two days doing exactly that.
I arranged for a premium blacking service with my home Marina. I live aboard but work full time, so figured this would be the best option.
They sent me a nice looking scope of work that told me they would pressure wash, inspect, go over entire surface with a hand grinder, wipe down, inspection from yard manager, before applying blacking. The cost for this was 891 quid.
I got my pressure wash, and they recommended rewelding an anode that had come away, and welding sone additional chine near the swims that was missing (looks like the boat was built this way). Great I thought, sounds promising.
After three days on the yard I had not heard anything. After I went into the office to ask when work woukd start, they made a call and someone turned up 10 minutes later. Great I thought, I know how busy these guys can be.
Unfortunate the bloke they sent just wanted to slap the blacking on. He had no clue about the scope of work, he said they had never done any hand grinding on any of the boats they black. I politely said this was the service I paid for, and what I expected. He got the yard manager involved and they agreed to go over with the grinder. He had also forgotten about the welding which I had to ask for again.
Great I thought, maybe just a communication issue.
He spent 30 minutes grinding the top half of the boat above the water line. Conveniently he stopped at 16:50 and said he was finished. I pointed out the bottom half of the boat, and asked if he planned on finishing this tomorrow. I also pointed out several areas of flakey bitumem/ scale he had missed, picking it off with my finger nail as I showed him.He walked off without answering.
Great I thought, this is going to be awkward.
The next morning at 0800 I went out to find him merrily painting away.
This is where it started to get really uncomfortable. I called him out on not finishing the grinding. He looked my straight on the eye and said he'd done every inch. I know for a fact he did not do below the water line, and did not do the swim, rudder or supports below the rudder. He had not wiped the dust and grim away from his minimal grinding. I told him I knew all of this because I'd watched him doing it! To top it off he was now painting at 0800 and the boat was wet with condensation.
Once more the yard manager came to have a look. He took over the grinding, attacked sone of the tougher shake with a hammer and did a better job. At this point I'm happy with the surface preparation, but the boat is still soaking wet. As I'm talking to the yard manager, the first bloke starts painting away again. I tell them that I've had enough and to pack up, and that I will be doing the blacking.
TLDR, was prepared to pay for blacking, had to supervise the work, constantly battling them to do the work they told me they would, got sick of them doing a piss poor job and canceled them.
Not sure if I should mention which Marina I'm in, but plenty of other have had issues with them and I'm on Middlewich branch.