Hi, here is my experience of trying to get the Boaters Lock Mate fitted by Mick Thompson.
I rang him early March 2019 from the River Stort, as I was attending my Fathers funeral in Bishop's Stortford, he told me to bring my boat up to the Stourbridge Lock flight to have it fitted,
So I set off on my 60ft Narrowboat single handed, it was a challenging journey in severe winds and I had to replace a prop shaft bearing on the way. But after 201 miles and 224 Locks I finally arrived one week before Easter.
Mick came to my Boat with the 'lockmate', it looked like a sturdy bit of kit and he said he just needed to fit the electric motor, which would take 2 weeks and then added that it would cost £2,500. After 2 weeks he said it would be another 2 weeks as he was having problems trying to get some red wire? this went on for 6 weeks, I rang him for 4 days before he answered and I said he needed to communicate with me to let me know what was going on, he agreed, but he never did have the decency to ring me.
I kept ringing once a week with no answer and waited around the area until early August with no communication from him, some of the good friends I made in Stourbridge who knew him would ask him why he hadn't fitted it, he would always say "I'm having trouble with the wiring" shrug his shoulders and walk off, bearing in mind he has built and sold around 30 of the Boaters Lockmates.
This was all nearly 6months ago and still no Lockmate and no communication from him, so to say I'm disappointed is an understatement, the fact that I travelled so far I really don't think his man has a conscience, he owes me for a lot of waisted time and diesel.