How many of these cases also involved other people working the lock?
While we (as in Alan, Cath and I) did hang Flamingo twice, that part of the incident would have been relatively trivial on its own. Had the volunteer either not been there, or immediately taken action, things would quickly have been under control and it would have all been fairly minor.
I'd be sceptical of any boater who said he/she never got caught on a lock. It happens from time to time, regardless of crew experience, but handled quickly, it's not a situation of major consequence (some broken crockery, maybe). Getting hung on a lock is of course not an exemplary situation, but I don't think our actions in the situation were in any way amateurish.
I can't speak exactly for everything that Cath and Alan did in the circumstances, as I wasn't a direct witness to it all (as has been said, this started with me inside the boat), but I have no particular reason to believe that their stories are greatly embellished, and I personally took immediate and decisive corrective action the moment I noticed the boat starting to list.
Regarding the interests of the volunteer, is it not best that he gets a some reminder that "Drop the paddles" (whoever shouts it) means "Drop them NOW"? (Unless perhaps you're in a situation in which you can see that this would actually worsen things, but I can't actually think of one).
This incident isn't a major black mark (as it was ultimately resolved safely), but what position would he be in if he made a similar call in the future, only with a less experienced crew who might be unable or unwilling to make the decision to overrule him?
Personally, as unpleasant as I find it to be dressed down over a safety screw-up (and it has happened when I've worked as a stage technician), I would always prefer that over making the mistake again; It's not a game, and it could have very real consequences.