Agree totally. I had been with 3 for donkeys years. A few months ago I started getting erroneous bills as apparently I had signed up for a premium rate gaming service. I’m 60+ so I don’t think so! I never got anywhere either via chat or phone and them always telling me they would sort it out and reimburse me but somehow they never did. I made my own enquiries and it was said that 3 was well known for this as their staff in India regularly engage in skullduggery where the customer always is the victim. I simply moved saving me money on the product and peace of mind.