What Ian D said is perfectly true as far as proper bona fide proffesionals go, as for the cowboys ? When I had my garage I sometimes had a chap and his wife-girl friend come in for a job on their car demanding it done NOW, ''showing off in front of her'' when I said I'll book you in for tomorrow morning as I'm fully booked today. Still showing off ''If I had the tools I'd do it myself''. I kept a special box of old tools handy for these very blokes, and I'd say You'll find the tools you need to do that job in there and if you shift your car over there your welcome to do the job with those tools yourself at no charge. The bloke starts getting jittery, but I can't do that I have to be at the dentist soon ''lie'' Wife=girlfriend smiling to themselves, they new what a big shots they'd tried to be. In the end they usually booked when I told them.