You have an austerity government stepping away from spending on the elderly, and infirm, and those unable to pay their own way, instead they are saying that this role should be increasingly passed over to charities. Charities that they then systematically and increasingly under resourced. The result is inadequate care, caregiver burn out and premature descent into decrepitude and demise. And that is with people.
So unless there is a radical change in government direction, it is unrealistic then to expect them adequately resource the care of elderly and infirm infrastructure and structures, that are not paying their way, such as the waterways and canals, any better. Expect instead a reduction in government resources to the administering charity, caregiver staff burn out, and more descent into decrepitude and towards demise.
Blaming the caregivers for these failings is missing the point.