Urgh, don't get me started on Marina services! (Hi, by the way, I'm new!)
Our marina is run by 4 people - a husband and wife, their daughter and her boyfriend. So they all go away for TWO WEEKS over Christmas. And we have NO post for those entire two weeks, the boiler packs up so we do not have hot water in the facilities block (which includes the washing machine and the sinks - thankfully the showers are power showers so don't run off the boiler).
If this wasn't enough, we ordered plenty of diesel for our heating system before they went, we ran out the day before their return. Obviously we put in an order for immediate delivery - but they'd run out of diesel. Thankfully, we have a dual heating system so just had to run off gas for a few days. But there are other people that don't have this!
We are on the River Avon, and the marinas and moorings are few and far between - there are long waiting lists for all locations. If you complain, they'll simply give you notice and ask you to leave, and it's nigh on impossible to find anywhere else!
We haven't had our renewal notices yet - but I'll betta the fees have gone up over and above the rate of inflation.
(Take a deep breath) Sorry for the rant. Good to get it off my chest!
Sam xx